E-learning Portal

Course overview

Working with interpreters

Collaborating effectively with professional interpreters is a critical skill for ensuring equitable access to primary healthcare services and achieving high-quality, person-centred care for clients. Tailored for busy professionals, this resource supports continuous learning and quality improvement, enabling learners to foster effective communication, equity and inclusivity in their practice while contributing to overall success. 

Lessons

  1. Introduction and learning outcomes
  2. Linguistic diversity in Australia & the North Brisbane and Moreton Bay Region
  3. Foundations for practice
  4. Professional vs non-professional interpreters
  5. Interpreting methods
  6. Benefits of working with professional interpreters
  7. Challenges to engaging professional interpreters
  8. Assessing the need for an interpreter
  9. If interpreting is refused
  10. Key planning considerations
  11. Additional considerations
  12. Summary
  13. Assessment
Format

E-learning
course

Completion time

Approximately
30 to 45 minutes

Who is this for?

Primary health
care professionals working within
the Brisbane
North PHN region.

Feature

Flexible learning.
Pause and resume anytime.

Course access 

1 year

Price

Free

We acknowledge the Traditional Custodians within our region: the Jagera, Turrbal, Gubbi Gubbi, Waka Waka and the Ningy Ningy peoples of where we meet, work and learn. Brisbane North PHN is committed to reconciliation. Our vision for reconciliation is where the stories of our First Nations’ people are heard and shared, and networks are formed.

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