Terms and Conditions

You agree to use our website and services lawfully and responsibly.

When using our website, you must not:

• Engage in unlawful, fraudulent, abusive or discriminatory conduct.

• Interfere with the operation or security of our website or learning platform.

• Attempt to access another person's account or restricted information without permission.

• Upload or distribute malicious software or harmful content.

• Reproduce, distribute or commercially exploit our learning materials without authorisation.

• Use our website to send unsolicited promotional communications.

We may restrict or suspend access where reasonably necessary to protect our services, users or systems, including where these Terms and Conditions have been breached.

Some courses and services require you to create an account through our online learning platform, LearnWorlds.

When creating or using an account, you agree to:

• Provide accurate and current information.

• Keep your login credentials confidential.

• Use your account only for authorised purposes.

• Notify us if you become aware of unauthorised access to your account.

Unless otherwise specified, course access is provided to the individual learner who has registered or been enrolled.

You must not share your account credentials or provide others with access to paid learning materials without our permission.

Course access periods, completion requirements and certificate eligibility may vary between courses. Any specific conditions will be communicated through the relevant course information or enrolment process.

We may suspend access where there is a reasonable concern about account security, misuse or a breach of these Terms and Conditions.

We aim to provide accurate and current information about our courses, workshops and training services.

Course descriptions may include information about learning objectives, content, delivery formats, dates, duration, fees and eligibility requirements.

We may make reasonable changes to course content, facilitators, delivery methods or schedules where necessary to maintain the quality or availability of our services.

Where a material change affects a confirmed booking or purchase, we will notify affected participants or customers and explain the available options.

For tailored organisational training, the scope, deliverables, fees and other arrangements may be agreed separately in a proposal, quotation or service agreement.

Where a separate written agreement applies, its specific terms will take precedence over these Terms and Conditions to the extent of any inconsistency.

When you register for a course or workshop, you agree to provide accurate information and comply with any applicable eligibility or participation requirements.

Bookings and enrolments are subject to availability and confirmation.

For online courses, enrolment confirmation and access instructions may be provided through our learning platform or by email.

For in-person workshops and events, registrations may be managed through Humanitix or another nominated booking platform.

Where you register through an external platform, that platform's applicable terms and conditions may also apply.

For organisational training, booking arrangements and confirmation requirements may be set out in a separate agreement.

Fees for paid courses, workshops and other services will be displayed on our website or communicated through a quotation or agreement.

Unless otherwise stated, prices are in Australian dollars (AUD). GST treatment will be identified where applicable.

Payments may be processed through secure third-party payment providers, including Stripe, or through an external registration platform such as Humanitix.

We do not generally store complete payment card details on our website.

Payment must be made in accordance with the terms communicated at the time of booking, enrolment or purchase.

We may update our prices from time to time. Any changes will not affect purchases already confirmed, unless otherwise agreed or required by law.

Access periods and any course-specific cancellation or refund conditions will be communicated at the time of purchase or enrolment.

If you experience a technical issue accessing a purchased course, please contact us so we can investigate and assist.

For scheduled workshops and events, applicable cancellation, transfer and refund conditions will be provided during registration or in the relevant booking information.

Where bookings are managed through Humanitix, the event's published conditions and any applicable platform requirements may also apply.

Cancellation, postponement and rescheduling arrangements for tailored organisational training will be governed by the relevant quotation, proposal or service agreement.

We may occasionally need to postpone, reschedule or cancel a course or workshop due to circumstances such as facilitator availability, insufficient enrolments, technical issues or other operational requirements.

Where this occurs, we will notify affected participants as soon as reasonably practicable and explain the available options, which may include a replacement session, transfer or refund, as appropriate.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where a service does not meet applicable consumer guarantees, you may be entitled to a remedy, including a refund or other remedy depending on the circumstances.

Unless otherwise stated, the content available through our website, courses and training services is owned by SSI or used with permission from the relevant rights holder.

This includes text, videos, presentations, graphics, downloadable resources, course materials, branding and other educational content.

When you enrol in a course or participate in training, we grant you a limited, non-exclusive, non-transferable licence to access and use the relevant learning materials for your personal learning or authorised organisational training purposes.

Unless we provide written permission, you must not:

• Copy, reproduce, publish or distribute our learning materials beyond permitted use.

• Share paid course content or login credentials with others.

• Record, reproduce or redistribute training sessions without authorisation.

• Modify, sell or commercially exploit our materials.

• Remove copyright notices or other ownership information.
  
  

Nothing in this section limits uses permitted under the Copyright Act 1968 (Cth) or other applicable laws.

We are committed to creating inclusive, respectful and supportive learning environments.

When participating in our courses, workshops or online discussions, you are expected to:

• Treat facilitators and other participants with respect.

• Engage constructively with different experiences and perspectives.

• Avoid discriminatory, harassing, threatening or abusive behaviour.

• Respect the privacy and confidentiality of other participants.

• Follow reasonable instructions relating to participation and learning activities.
  
  

We may take appropriate action where conduct significantly disrupts a learning environment or affects the safety and wellbeing of others. This may include removing a participant from a session or restricting further participation.

Any decision will take account of the circumstances and applicable legal obligations.

SSI Diversity Training aims to make its services accessible and inclusive.

If you have accessibility requirements or need adjustments to participate in a course or workshop, please contact us at diversitytraining@ssi.org.au.

We will consider reasonable adjustments to support participation, taking into account the nature of the training and applicable legal requirements.

Our website and training services may use third-party platforms to support learning, registrations, payments, communications and other functionality.

These may include:

• LearnWorlds for online learning and course management.

• Stripe for payment processing.

• Humanitix for workshop and event registrations.

• Snapforms for online enquiries and forms.

• Other technology providers supporting website functionality and communications.
  
  

Our website may also contain links to external websites and resources.

Third-party services operate under their own terms and privacy policies. We are not responsible for the content or practices of external websites that we do not control.

However, this does not limit any responsibility we have under applicable Australian law.

We collect, use, store and disclose personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Personal information may be collected when you:

• Create an account or enrol in a course.

• Register for a workshop or event.

• Purchase training services.

• Submit an enquiry or contact us.

• Subscribe to communications.

• Interact with our website and online learning platform.
  
  

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

We may contact you about your account, enrolment, bookings, payments, course access and other matters relating to services you have requested.

We may also send you information about upcoming training opportunities, resources, events and other services where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those communications or by contacting us.

Service-related communications necessary to administer your account, bookings or enrolments may continue where relevant.

We aim to keep our website and online learning services accessible and functioning reliably.

However, access may occasionally be interrupted due to maintenance, updates, technical issues or circumstances beyond our reasonable control.

We may temporarily suspend access where necessary to maintain security, resolve technical issues or improve our services.

If you experience difficulty accessing a purchased course or service, please contact us at diversitytraining@ssi.org.au.

Our training and educational resources are designed to build knowledge, awareness, confidence and practical skills.

While we take reasonable care to ensure our content is accurate, relevant and current, training materials may provide general information rather than guidance tailored to every individual or organisational circumstance.

Learning outcomes may vary depending on participants' experience, engagement and circumstances.

We do not guarantee particular individual, professional or organisational outcomes from participation in our training.

Nothing in this section limits any applicable consumer guarantees or other rights under Australian law.

To the extent permitted by law, SSI is not responsible for losses arising from circumstances outside its reasonable control or from use of our website or services in a manner inconsistent with these Terms and Conditions.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies, you retain all rights and remedies available under that law.

We may update these Terms and Conditions to reflect changes to our services, website, operational practices or legal requirements.

The latest version will be published on our website with an updated revision date.

Where changes materially affect an existing booking, purchase or ongoing service, we will provide appropriate notice and explain any relevant options.

If you have questions about these Terms and Conditions, your enrolment or our training services, please contact: