SSI Diversity Training is a service of Settlement Services International (SSI).
This Privacy Policy applies to SSI Diversity Training's website and services, and explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Depending on how you interact with us, we may collect:
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Your name, email address and telephone number.
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Your organisation, job title and professional details.
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Information about your training interests, enquiries and bookings.
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Training participation information, including attendance records, course progress, completion status and assessment results.
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Information you provide through contact forms, registrations, surveys or feedback.
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Accessibility requirements, disability-related information or dietary requirements where relevant to your participation in training.
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Payment and transaction information where relevant.
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Website usage information, including IP address, browser type, device information and cookies.
We generally collect personal information directly from you when you submit an enquiry, register for training, subscribe to communications or interact with our website.
We may also collect information from your employer or organisation when they arrange training on your behalf.
For in-person workshops, we use Humanitix to manage registrations and may collect information about dietary or accessibility requirements to support your participation. We only collect sensitive information where reasonably necessary and with your consent where required by law.
Where information is collected from another source, we will take reasonable steps to notify you in accordance with applicable privacy requirements.
Depending on how you interact with us, we may collect:
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Respond to enquiries and requests for information.
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Deliver and administer training, workshops and related services.
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Manage registrations, bookings, payments and participant communications.
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Provide training resources, certificates and related information.
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Improve our services, website and participant experience.
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Manage our relationships with clients, organisations and training participants.
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Send updates, insights, resources, event invitations and information about training opportunities where permitted by law.
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Meet applicable legal and regulatory obligations.
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Record and monitor training participation, attendance, course progress, completion and assessment results.
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Accommodate dietary and accessibility requirements associated with training and events.
Some information is necessary to respond to your enquiry, process a booking or deliver training. If you choose not to provide this information, we may be unable to provide the requested service.
Where personal information is collected because it is required or authorised by law, we will identify the relevant legal requirement where applicable.
We may share personal information with authorised SSI personnel and third-party service providers where reasonably necessary to operate our services, manage enquiries and deliver training.
These may include:
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Training facilitators and service delivery partners.
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Online registration and event management platforms, including Humanitix.
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Learning management systems, including LearnWorlds.
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Online forms, customer relationship management and email communication platforms, including Snapforms, Salesforce and MailerLite.
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Website hosting, IT, payment processing and analytics providers, including Google Analytics.
Where an organisation arranges training for its staff, we may share relevant participant information with that organisation, including names, attendance records, course completion status and assessment results.
For catered workshops, we may share relevant dietary requirements with the organisation responsible for arranging catering. We do not otherwise share participants' accessibility requirements or disability-related information with client organisations.
We do not sell personal information.
We may also disclose personal information where required or authorised by law.
SSI Diversity Training uses third-party technology providers to support its services, including online learning, registrations, communications and website operations.
Some providers may store or process personal information outside Australia, including in the United States and countries within the European Union.
Where personal information is disclosed to overseas recipients, SSI takes reasonable steps to ensure that it is handled in accordance with applicable Australian privacy requirements.
Where you have opted in, or where otherwise permitted by law, SSI Diversity Training may send you updates, insights, educational resources, event invitations and information about our training and services.
You can choose whether to receive marketing communications when submitting an enquiry or registering for relevant services.
Unsubscribing from marketing communications will not prevent us from sending necessary information about an enquiry, booking or training service you have requested.
You may choose not to provide certain personal information, although this may affect our ability to respond to your enquiry or deliver a requested service.
Where lawful and practicable, you may also deal with us anonymously or using a pseudonym.
You can update your marketing preferences or opt out of marketing communications at any time.
You can also manage certain website tracking preferences through your browser settings and any cookie preference tools available on our website.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before processing your request.
We will respond in accordance with the Privacy Act. If we are unable to provide access or make a requested correction, we will explain the reasons where required by law.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, secure systems and appropriate administrative and technical safeguards.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are legally required to retain it.
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.
Depending on the technologies enabled, these may collect information such as IP addresses, device details, browser information and website interactions.
Some cookies may be provided by third-party analytics or other service providers.
You can find more information about the cookies used on our website and how to manage them in our
Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations.
The latest version will be published on our website, together with the date it was last updated.
Where appropriate, we will take additional steps to notify individuals of significant changes.
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have concerns about how your information has been handled, please contact us.
Address: 2/158 Liverpool Road, Ashfield NSW 2131, Australia
Telephone: +61 (2) 8799 6700
If you believe your privacy has been breached, please provide details of your concern so we can investigate and respond. We will assess complaints and communicate the outcome in accordance with our obligations under the Privacy Act 1988 (Cth).
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
