Train with a provider that knows

SSI’s diverse workforce collectively speak over 100 languages and each year deliver services to 60,000+ people. We understand the unique capabilities needed to work inclusively with our culturally diverse communities. We embed that know-how from 20+ years' experience into our training, making it relevant, practical and engaging.

This e-learning module is designed for workers who provide support services for older people in their home. The topics covered in this module enable aged care workers to provide culturally responsive support, particularly to consumers who have migrated to Australia as migrants or refugees. This self-paced online learning module consists of seven short lessons and can be completed on your laptop or any mobile device.

Duration: Approximately 60 minutes to complete. Pause at any time and come back where you've left off.

Caring for people from culturally diverse backgrounds
Culturally responsive support
What is culture?
Communication
Getting to know your client
Understanding trauma
Looking after yourself

Aged care staff providing direct support, e.g. personal care workers, allied health workers, direct care workers.

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Australia is a vibrant multicultural nation with 429 languages spoken and 22.8% of the population speaking a language other than English at home. Working with professional interpreters is a key skill needed to ensure equitable access to services and quality client outcomes. This e-learning explores how we can improve our interactions and communication when working with a professional interpreter.

Duration: Approximately 30 minutes to complete. Pause at any time and come back where you've left off.

Linguistic diversity in Australia
Underlying principles and approaches
Overview of the language sector
Benefits and challenges
When to engage a professional interpreter
Good practice strategies

All client or customer facing staff.

Click on the 'free preview' button above.
If you are new to our learning platform, select 'create an account' and enter your name, email and create a password.
If you already have an account, simply click on 'free preview' to take you the course.

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Improve service delivery

Provide a culturally safe service

Ensure a culturally safe service where consumers from diverse backgrounds feel respected, valued, and understood.

Increase consumer satisfaction

Equip and skill up staff to provide culturally responsive services in their interaction with consumers.

Enhance worker wellbeing

Support workers to understand how to identify and respond to the stresses and challenges of the care role including seeking help.

From our learners

One time access

Access our e-learning module now
from any device, anywhere.

Online learning

Ideal for small or big teams. Buy registrations in bulk and we'll manage the rest for you.

Organisations

Host the e-learning module in your own Learning Management System (LMS) with our flexible licenses.

Blended learning

Blend with our interactive online or
in-person workshops to
extend learning.

Bundle

Bundle both e-learning
courses for a discounted rate.

Features

Developed by subject matter experts

Interactive & engaging

Customisable for your organisation

WCAG 2.2 compliant for accessibility

Practical approach

SSI diversity training

Want to know more?

SSI Group acknowledges the Aboriginal and Torres Strait Islander peoples as the First and Traditional Custodians of the lands where we live, learn and work. SSI Group remains committed to reconciliation and to working with First Nations peoples to realise “Makarrata” – a Yulngu word meaning the coming together after a struggle.

ssi.org.au

Culturally responsive support in aged care