LOCAL GOVERNMENT

Cultural diversity & inclusion for local government 

As communities become increasingly culturally diverse, local governments are seeking to grow their workforce's confidence and capability to engage with cultural diversity in positive and inclusive ways.

Train with a provider that knows

SSI’s diverse workforce collectively speak over 100 languages and each year deliver services to 60,000+ people. We understand the unique capabilities needed to work inclusively with our culturally diverse communities. We embed that know-how from 20+ years' experience into our training, making it relevant, practical and engaging.
 E-learning 

Courses

Introduction to culturally 
responsive practice

This e-learning module is designed for local government who employ as well as provide services to Australia’s culturally diverse community.

This e-module will assist local governments to:
  • create a common understanding and language across their workforce
  • build their workforce confidence and capability to engage with cultural diversity in positive and inclusive ways
  • enhance delivery of culturally responsive services


 Duration: Approximately 25-30 minutes to complete. Pause at any time and come back where you've left off.

 Who is this for? All staff within local government.

Working with interpreters

Australia is a vibrant multicultural nation with 429 languages spoken and 22.8% of the population speaking a language other than English at home. 

Working with professional interpreters is a key skill needed to ensure equitable access to services and quality client outcomes.


This e-learning explores how we can improve our interactions and communication when working with a professional interpreter.

 Duration: Approximately 30 minutes to complete. Pause at any time and come back where you've left off.

 Who is this for? All client or customer facing staff.

From our learners

     
"This is a wonderfully developed e-learning module. It is informative, gets to the crux of inclusive practice, yet is interactive and holds your interest when completing."
- Jess S., Learning and Development Advisor
     
"Australia is a multicultural country, the course will help me better understand how to be inclusive without judgement. "
- Barbara M.

Benefits

  • Recruit and retain high-performing staff from diverse backgrounds.
  • Build innovative solutions with diverse perspectives.
  • Access new, diverse clients and customers.
  • Enhance service delivery.
  • Meet and exceed diversity goals and benchmarks.
  • Contribute to social justice and equity.
Choose your learning plan

One time access

Access our e-learning module now
from any device, anywhere.

Online learning

Ideal for small or big teams. Buy registrations in bulk and we'll manage the rest for you. 

Organisations

Host the e-learning module in your own Learning Management System (LMS) with our flexible licenses.

Blended learning

Blend with our interactive online or
in-person workshops to
extend learning.

Bundle

Bundle both e-learning
courses for a discounted rate.

Features

Designed for local government

Developed by subject matter experts

Interactive & engaging

Customisable for local government area

WCAG 2.2 compliant for accessibility 

Practical approach

See what our clients have to said

"Our expectations were exceeded. The course was not only designed as an enjoyable learning experience, it provided our staff everything they needed to know. This course also aligned beautifully with the follow-on in-room experience by SSI, where our staff have been able to focus on how to put this knowledge into action in their everyday roles. Our staff have found this next-level course exceptionally valuable, and demonstrated consistently that the skills they have learned have easily been applied back on the job."
Nikki Cox, Organisational Development Coordinator (L&D Lead), City of Logan
SSI diversity training

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