REAL ESTATE AGENcies

Engaging with culturally and linguistically diverse clients

Australia is one of the most multicultural countries in the world with 1 in 3 residents born overseas and 22.8% speaking a language other than English at home. This diversity influences our daily lives, from interactions with colleagues to engagements with clients from culturally and linguistically diverse backgrounds.

Train with a provider that knows

SSI’s diverse workforce collectively speak over 100 languages and each year deliver services to 60,000+ people. We understand the unique capabilities needed to work inclusively with our culturally diverse communities. We embed that know-how from 20+ years' experience into our training, making it relevant, practical and engaging.
 E-learning 

Courses

Introduction to culturally 
responsive practice

This e-learning module is designed for professionals who work with Australia's culturally and linguistically diverse individuals and communities.

This e-module will support real estate agents to: 
  • strengthen confidence and skills to engage with colleagues and clients from diverse cultural and linguistic backgrounds in respectful and inclusive ways
  • enhance service delivery by applying culturally responsive practices in client interactions


 Duration: Approximately 25-30 minutes to complete. Pause at any time and come back where you've left off.

 Who is this for? All real estate professionals, including agents, property managers, and support staff.

 Learn more: Click here to view the course page, explore the lesson list, and preview the first lesson for free.

Working with interpreters
for real estate agents

This e-learning course provides real estate agents with an overview of practice considerations and approaches for working with professional interpreters. It explores ways to improve your communication and interaction with clients from culturally and linguistically diverse backgrounds, particularly those with limited English proficiency.


As professionals, agents have both a legal and ethical responsibility to ensure clients fully understand tenancy agreements, sales contracts, and other important property matters.

 Duration: Approximately 30 minutes to complete. Pause at any time and come back where you've left off.

 Who is this for? All real estate professionals, including agents, property managers, and support staff.

 Learn more: Click here to view the course page.

Benefits

  • Recruit and retain high-performing staff from diverse backgrounds.
  • Build innovative solutions with diverse perspectives.
  • Access new, diverse clients and customers.
  • Enhance service delivery.
  • Meet and exceed diversity goals and benchmarks.
  • Contribute to social justice and equity.
Choose your learning plan

One time access

Access our e-learning module now
from any device, anywhere.

Online learning

Ideal for small or big teams. Buy registrations in bulk and we'll manage the rest for you. 

Organisations

Host the e-learning module in your own Learning Management System (LMS) with our flexible licenses.

Blended learning

Blend with our interactive online or
in-person workshops to
extend learning.

Bundle

Bundle both e-learning
courses for a discounted rate.

Features

Developed by subject matter experts

Interactive & engaging

Customisable for your business

WCAG 2.2 compliant for accessibility 

Practical approach

SSI diversity training

Want to know more?