REAL ESTATE AGENTS

Working with interpreters for real estate agents

Australia is a vibrant multicultural nation with 429 languages spoken and 22.8% of the population speaking a language other than English at home.

Real estate agencies can access the Free Interpreting Service to support clients in Australia who have limited English proficiency and are eligible for Medicare, ensuring language is not a barrier to understanding real estate information or making informed decisions.

This e-module will:

build confidence and skills to engage with clients from diverse cultural and linguistic backgrounds
ensure clients understand detailed transactions, particularly legally binding agreements
reduce miscommunication and save time with clients
grow your reputation as an inclusive business

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Lessons: 5 Lessons + Additional considerations
Assessment: 10 questions
Study time: 30-45 minutes
Certificate of completion

Definition of terms
Underlying principles and approaches
Linguistic diversity in Australia

Real estate and professional interpreters
Professional vs non-professional interpreters
Interpreting methods

Benefits of working with professional interpreters
Challenges to engaging professional interpreters

Assessing the need for an interpreter
If interpreting is refused

Key planning considerations
Pre-briefing
Conducting the session
Debriefing

The refugee context
Key considerations when signing legal documents

Summary
Test your knowledge