free online learning

Working with interpreters
e-learning course

Collaborating effectively with professional interpreters is a critical skill for ensuring equitable access to services and achieving high-quality outcomes for clients. This e-learning course provides practical guidance on enhancing interactions and communication strategies when working with interpreters.

  Who is this course for?
This online course is specifically designed for professionals, workers, and service providers in Queensland who currently work with or plan to engage interpreters in their roles.

  Cost: FREE for Queensland-based workers
until September 2026.
If you are based outside of Queensland, please contact SSI Diversity Training for individual or bulk enrolment for your staff. Click here.

Key features

  • Six interactive lessons
  • Downloadable content
  • Activities and reflection pieces
  • Assessment at the end of the course
  • Certificate of completion 
  • Self-paced and accessible on any device
 Study time: 30 to 45 minutes
The course is self-paced, allowing learners to pause at any time and resume their progress from where they left off.

  Bookmark this page for easy access later.
   Make sure to bookmark
this page.

How to enrol:

  1. Click the 'Go to course' button.
  2. If you're a new learner, create an account with your name, email and a unique password.
  3. Complete our registration form.
  4. This course is hosted by SSI Diversity Training. After registration, you'll receive an email from them. Your course will appear on your dashboard upon signing in. Logging out redirects to their homepage, so we recommend bookmarking this page.

Eligibility criteria:
Reside and work in Queensland.

What do you need to register? 
Name, email, organisation you work for, and postcode.

About the Project 

Why the e-module 

Course lessons

The Interpreter Employment Success Program (IESP) is designed to address the growing demand for qualified interpreters across Queensland. The program is delivered by the Ethnic Communities Council of Queensland (ECCQ) in collaboration with 2M Language Services, and SSI. This project is proudly supported and funded by the Queensland Government.

The program provides comprehensive training, professional development, and networking opportunities for interpreters and those working with language service users. Our goal is to enhance the skills of new and existing interpreters, connect them with employers, and improve the quality of interpreting services across the state. 
This e-module is an accessible and flexible training tailored for anyone who currently works with or wants to engage interpreters. The platform ensures that participants complete the training regardless of their location. The e-module empowers employers to improve their proficiency in various contexts, from healthcare and legal settings to social services and community support.

The e-module allows employers to enhance their proficiency in collaborating with interpreters across diverse settings, such as healthcare, legal environments, social services, and community support. Tailored for busy professionals, this resource supports continuous learning, enabling employers to foster effective communication and inclusivity in their organisations while contributing to overall success. 
  • LESSON 1: CONTEXT
  • LESSON 2: OVERVIEW OF THE LANGUAGE SECTOR
  • LESSON 3: BENEFITS AND CHALLENGES
  • LESSON 4: WHEN TO ENGAGE A PROFESSIONAL INTERPRETER
  • LESSON 5: WORKING EFFECTIVELY WITH INTERPRETERS AND GOOD PRACTICE STRATEGIES 
  • LESSON 6: ADDITIONAL CONSIDERATIONS
  • SUMMARY
  • ASSESSMENT

Course reviews

This was a very interesting and important module - I've never thought to offer to discuss the content with the interpreter prior to the meeting so they can research/read up on things more before the meeting- I've always done the information dump right before we start. So that's something I'm taking away from this.
I found the information very easy to understand and felt like it was simple and easy to digest.
Thank you for this training, very helpful for our everyday work.
This has been really valuable and like the ability to download resources for future use. Thank you!

Contact us

For more information about the Interpreter Employment Success Program, to express your interest, or for general inquiries, please get in touch with us using the details below:

 EMAIL: advocacy@eccq.com.au  
  PHONE: (07) 3844 9166